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Patients Declaration of Values

The Excellent Care for All Act (2010) requires that all hospitals adopt a declaration of patients values designed after consultation with the public and available to the public. The declaration must take into account public comments and best practices.

The Hôpital Montfort Board of Directors has adopted, on May 31, 2011, the Hôpital Montfort Patients Declaration of Values upon the recommendation of its Quality Council.

Hôpital Montfort Patients Declaration of Values

Hôpital Montfort Patients Declaration of Values (PDF Format)

As someone receiving care or services from the Hôpital Montfort...

1. I am treated with the utmost consideration by the hospital staff. 
2. I am treated courteously and with kindness by a smiling and empathetic staff. 
3. I share my history and express my needs knowing that my personal information will be handled confidentially and that my privacy will be protected. 
4. I am accepted as I am, without discrimination as it may relate to my culture, language, age, religion or sexual orientation. 
5. I expect to benefit from the highest quality of care during each visit and at all times. 
6. I am treated with dignity and utmost respect in every aspect of the care I receive. 
7. I receive care and services in English or French at all times. 
8. I am respectful of the staff and recognize the rights of other patients, including their right to privacy, confidentiality and property. 
9. I have access to all needed information in order to consent, or not, to the care or treatment I may receive. 
10. I know the name of the doctor and staff responsible for my treatment throughout my stay in the hospital. 
11. I participate actively in any decisions related to the care I receive. I am a full partner. 
12. I receive clear and easy-to-understand explanations about my diagnosis, treatment options, procedures and the resources available to me. 
13. I understand that the hospital staff does its best to get back to me promptly. 
14. I want to be cared for by competent people in a safe environment where a culture of ongoing learning and professional development prevails. 
15. I have a ready-made support system in place before I am admitted to the hospital, which will help me deal with my illness and recovery. 
16. If I am unable on my own to make a decision related to my care, the person I have appointed to do so can participate actively in the decision-making. 
17. I express my opinions—good or bad—as it relates to the caregiving I am receiving. 
18. I ask questions and get information about the care I receive such that I am empowered to make informed decisions—consent or refuse—as it relates to my treatment. 
19. I have access to the information stored in my medical record.

If you have any compliments, comments or complaints, do not hesitate to contact our Direction of Quality and Risk Management.