Emergency

The Hôpital Montfort Emergency Department team treats over 54,000 patients of all ages every year. Our dynamic team is committed to providing patients with a warm welcome and superior quality care. Medical coverage is available 24 hours a day, seven days a week.

Department Operations

In Emergency

  1. Upon your arrival, make sure to have your health card in hand. You will be welcomed by a nurse in charge of the reception. She will ask you 3 questions:
    • If you travelled out of the country in the last 30 days;
    • If you have a cough;
    • If you have a fever.
  2. You will be called by your name for triage. Triage is performed by a specialized nurse who will ask you questions about the reason for your visit and evaluate your symptoms. The Emergency Department uses the Canadian Triage and Acuity Scale to assess the patient’s condition and order of priority of each individual.
  3. Once triage is completed, you will be sent to the appropriate waiting room for your condition.
  4. Your condition will be reassessed while you wait, if needed.
  5. A doctor will see you.

The triage nurse is available at all times if you have questions or if your condition changes. 

Before Leaving

Please inform us of your departure. Feel free to ask the health professionals any questions you may have about your condition.

If you must leave before seeing a physician, please notify us. If you undergo tests during your stay at the Emergency and leave before having seen a physician, we will not be able to give you the test results.

Please note that even if you leave before having seen a doctor, your visit at the Emergency incurs expenses to the hospital.

Helpful Information

Personal Belongings

Bring:

  • Your health card;
  • An up-to-date list of your medications;
  • The telephone number of a contact person for your return from the hospital. Please plan your return beforehand.

Do not bring valuables with you to the hospital. Hôpital Montfort accepts no responsibility for lost or stolen items.

Parking

In order to allow patient drop-offs at the Emergency, two short-term parking spaces are located in front of the Emergency Department entrance. After dropping off a patient at the Emergency, the driver must then park in one of the metered parking spaces available near the Emergency entrance or in the patient and visitor parking lot. Please visit the Parking section for more details.

Emergency Access/Access to the Emergency
The only access to the Emergency is the Emergency’s main entrance.

Hospitalization expenses

If you are hospitalized following an Emergency Department visit, certain hospitalization expenses will be payable.

Clientele

The Hôpital Montfort Emergency Department accepts all patients, whether they are children, teens, adults or seniors.

In order to offer the best possible care and allow to make enlightened decisions, here are the services our emergency department can offer to patients from Quebec.

Visitors

To avoid crowding the limited spaced available in the Emergency Department, only one visitor per patient is permitted at the patient’s bedside.

Frequently Asked Questions

Frequently Asked Questions

What is the waiting time?
The waiting time depends on various factors: 

  • Current patient traffic
  • Number of cases with critical conditions
  • The time of day
  • Number of staff working at the Emergency at the time of your visit
  • The patient’s condition, which will be evaluated according to one of the 5 following categories:

Level 1: Resuscitation – Conditions that are threats to life or limb
Level 2: Emergent – Conditions that are a potential threat to life, limb or function
Level 3: Urgent – Serious conditions that require emergency intervention
Level 4: Less urgent – Less urgent conditions that relate to patient distress or potential complications that would benefit from intervention
Level 5: Non-urgent – Conditions that are non-urgent or that may be part of a chronic problem

Patients are seen by a doctor in order of their priority on this scale.

What is the current waiting time?
You will be informed of the current waiting time upon your arrival the Emergency. Please be advised that we cannot inform you of the current waiting time by phone nor by email.

Will I have to pay my visit at the Emergency?
If you do not have a health card issued by a province or territory of Canada, you will be charged for your visit. For example:

 

You are a Canadian citizen but your forgot your health card (all Canadian provinces and territories)

If you are visiting from outside of Canada

The visit

309$

618$

Meeting with the Emergency physician

175$

175$

Magnetic resonance imaging (MRI)

676 $

1 352$

Computed tomography (CT scan)

709$

1 418$

 

If one of these situations applies to you, please contact a receptionist at 613-746-4621, extension 2702 for more information. Remember to let the receptionist know if you have private health care coverage.

Is there food available?

  • The hospital does not provide any food or beverage during your stay at the Emergency.
  • Vending machines are at your disposition near the waiting areas; there is a Tim Hortons in the hospital’s main entrance and there is a cafeteria on the hospital’s lower level.
    • You may consult the food services page for the Tim Hortons’s and the cafeteria’s service hours.

What are alternative resources to the Emergency?