 |
 |
 |
|
Message from the President and Chief Executive Officer |
 
|
|
|
|
Dr. Bernard Leduc |
Hôpital Montfort has known a year of success. Our numerous initiatives and efforts had one main focus: improving the quality of care we provide to our patients. In fact, quality is the common thread that guides all our actions and decisions. Not only did we offer the highest quality care to our clients, we did it while increasing access to our programs and services. Hôpital Montfort not only achieved all of its service volume targets for the past fiscal year – it even surpassed them.
Montfort also managed to crown this achievement with the news that wait times for many of the services we offer were among the best in the region. This success can be attributed to the hard work of all departments – from ER to the various care units – as they strove to optimize our systems and procedures in an effort to increase access, efficiency, safety, and quality. The on-going reduction in wait times remains a priority towards which we continue to extend considerable efforts.
We must not neglect to mention the excellent results we obtained following our inspection by Accreditation Canada in April 2011. Montfort achieved Accreditation with Commendation, the second highest level of distinction. Over the years, the standards set by Accreditation Canada have provided the framework and benchmarks upon which Montfort evaluates the quality of the care and services we provide. These also inform our on-going quality improvement initiatives. I am proud to note that Hôpital Montfort showed 96 per cent compliance with Accreditation Canada’s standards.
Over the past year, two achievements particularly stood out. First is the national recognition of Montfort’s university teaching role, which we received in November 2011 from the Association of Canadian Academic Healthcare Organizations (ACAHO) who welcomed Montfort as a full member. The second is the inauguration of the Institut de recherche de l’Hôpital Montfort (IRHM). In order to accomplish our mandate to fully meet the health care needs of francophones, it is essential that Montfort carry out its full scope of teaching and research activities and that the hospital obtain official recognition from the Ministry of Health and Long-term Care for its important role as a university hospital teaching centre.
At Montfort, our patients are in good hands. Many of them tell us how much they appreciate the spirit of warmth and humanity that reigns here. Today, as in the past, compassion remains the cornerstone of Montfort’s raison d’être. Such a value cannot be imposed from the top down. It can only come into being through the positive attitude and daily gestures of staff members who are truly engaged, in body and spirit, in assuring the wellbeing of each patient.
In closing, allow me to thank every member of the Montfort team for their passion, their engagement and their on-going commitment.
Dr. Bernard Leduc
President and Chief Executive Officer